Inside Iowa State
Sept. 12, 1997
New Solution Center offers computer networking help
by Diana Pounds
Connecting a computer to the campus network became easier last month with the opening of the Solution Center. The new center in 195 Durham brings together staff from Telecommunications, Administrative Data Processing and the Computation Center to provide the campus community with networking assistance, ranging from selling ethernet cards and cables to trouble-shooting, said Frank Poduska, consulting and publications manager for the Computation Center.
Do-it-yourselfers can get handouts, supplies and advice at the center, Poduska said. "Or we can arrange for a student assistant to visit the customer's computer and do the installation and set-up. That service is free to students who are setting up network connections in their residence hall rooms. For campus offices, the on-site assistance fee is $48 an hour, with a minimum half-hour charge."
The Solution Center also sells computer and printer supplies, provides Computation Center publications, registers participants in short courses, handles password changes and assists those who have problems accessing Project Vincent. It is open 8 a.m. to 5 p.m. weekdays.
The Solution Center, 6-6000, is the Computation Center's new primary support number. Staff in the Help Room, at 4-1314, will continue to assist those with questions about computer applications or software.
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